How long does international shipping take?

-International shipping takes an average of 15-21 business days to arrive.

During sales, shipping may take 18-25 days.


We are not responsible for any other shipping charges and will not refund for them. Customers are responsible for paying International Customs Charge.

If your package was sent back to us because it was not picked up at customs, we will not resend your package. Instead, we will refund you for your order minus shipping.


-Domestic shipping takes an average of 4-7 business days to arrive.

During sales, shipping may take 7-10 business days. 

How do I track my order?

-We will send you an email confirmation when your order has been shipped, including your tracking number.


How do I change or cancel an order?

-To change or cancel an order just email customerservice@sandcloud.com


How do I return something?

100% Satisfaction Guaranteed, if you aren’t happy send it back for a full refund!

We LOVE you and want you to be completely satisfied with your purchase

If at any time during the first 30 days of placing your order you’re not 100% satisfied please return to us for a full refund! We offer returns for all of our customers, domestic and international! Email us at customerservice@sandcloud.com for customer support.

If you’re not satisfied, please let us know! We work extremely hard to making the highest quality products that we hope everyone will love. We are constantly improving our products based on customer feedback.

Customer is responsible for all shipping charges. Shipping and handling charges are nonrefundable.
* If the customer has received an incorrect order or faulty garment shipping charges will be refunded (standard shipping only).